In an unprecedented move, the Nigerian Communications Commission (NCC) has approved unified USSD codes for all mobile networks in the country. This move is set to revolutionize the way Nigerians interact with their mobile service providers, streamlining the entire process into a single, uniform system.
“This means all mobile network services will be using the same customer care number, the same code for checking data balances, the same code for credit recharge, etc.”
Until now, customers had to remember different codes for different services, depending on their network provider. This often led to confusion and frustration. With the new system, regardless of whether you’re on MTN, Airtel, Glo, or 9mobile, you’ll use the same USSD codes for various services.
Old and New Codes: A Transition Period
The NCC has allowed a transition period during which the old and new harmonized short codes will run concurrently. This period extends up to May 17, 2023, giving all networks ample time to migrate fully to the new system.
A Closer Look at the Unified USSD Codes
Below are the unified USSD codes applicable to all mobile networks in Nigeria:
- Call Centre: 300
- Borrow Services: *303#
- Stop Service: *305#
- Check Balance: *310#
- Credit Recharge: *311#
- Data Plan: *312#
- Data plan balance: *323#
- Share Services: *321#
- DND: 2442
- Porting services: 3232
- NIN Verification and NIN-SIM Linkage: *996#
Remember, these codes are the same across all networks. So whether you’re trying to recharge your credit on Airtel or check your data balance on MTN, you’ll use the same codes.
“The old and new harmonised short codes will run concurrently up till May 17 2023, when all networks are expected to have fully migrated to full implementation of the new codes.”
Why This Move Matters
This move by the NCC is a significant step forward in the Nigerian telecom industry. It will not only make it easier for customers to interact with their service providers, but it will also simplify the processes for telecom operators.
However, the transition to these unified codes will require a concerted effort from all stakeholders, including network operators and customers. During the transition period, customers should take the time to familiarize themselves with the new USSD codes, so they can take full advantage of this simplified system once it’s fully implemented.
For more information about the NCC and its initiatives, you can visit their official website.
Stay tuned for more updates on this and other developments in the Nigerian telecom sector on MandyNews.com.
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